ALTCASANDRAPINKNEY LLC is an independent retailer offering Topps trading cards, collectibles, merchandise, and related products. We are not the official Topps website and are not operated by The Topps Company, Inc. This Refund and Returns Policy explains the conditions that apply to purchases made through our online retail store.
All sales are generally final because many of the products we offer are collectible items that may be limited in availability and sensitive to condition. Customers should carefully review product descriptions, photographs, specifications, pricing, and other available information before completing a purchase.
Return Eligibility
Returns are accepted only in limited circumstances, such as when an item arrives damaged, an incorrect product is shipped, or there is another verified fulfillment issue attributable to our store. A return request does not automatically guarantee approval. Each request will be reviewed based on the circumstances of the order and the condition of the merchandise.
Collectible products should be kept in the same condition in which they were received. Items that have been opened, altered, used, damaged after delivery, or otherwise changed may not qualify for a return or refund unless the issue was caused during shipment or resulted from an error on our part.
Damaged or Incorrect Items
If your order arrives damaged or you receive an item different from what you ordered, please contact us as soon as possible. Include your order information, a description of the problem, and photographs of the product or packaging when appropriate. This information helps us evaluate the issue and determine the appropriate resolution.
If a return is approved, we may provide instructions for sending the merchandise back to us. Customers should not return products without receiving return instructions or authorization from our customer service team.
Refunds
When a refund is approved, the applicable amount will generally be issued to the original payment method used for the purchase. The time required for a refund to appear in an account may depend on the payment provider or financial institution.
A refund may be denied when the circumstances do not meet the requirements of this policy, including situations involving customer preference, incorrect ordering, unauthorized returns, or damage that occurred after delivery and was not caused by the shipping process.
Order Cancellations
Customers who wish to cancel an order should contact us as quickly as possible after placing the order. Because orders may begin processing shortly after purchase, cancellation cannot be guaranteed. Once an order has been processed or shipped, it may no longer be possible to cancel it.
Shipping Costs
Standard shipping is offered free of charge on eligible orders. If an approved return requires merchandise to be shipped back to us because of an error attributable to ALTCASANDRAPINKNEY LLC or a verified damaged shipment, we will provide appropriate return instructions. Return shipping arrangements for other circumstances may be determined on a case-by-case basis.
Non-Returnable Circumstances
Products that have been opened, used, altered, or damaged through customer handling generally cannot be returned. Returns based solely on a change of mind, ordering the wrong item, dissatisfaction with collectible contents, or failure to review product information before purchase may not qualify for a refund.
Collectible products can sometimes contain randomized contents, variations, inserts, parallels, signatures, relics, or other configurations. Such characteristics do not by themselves constitute a defect when the product has been supplied in accordance with its applicable product description.
Contact Us
For questions about returns, refunds, damaged merchandise, or order issues, please contact ALTCASANDRAPINKNEY LLC using the information below.
Email: toppsretailer@gmail.com
Phone: +1 445 579 1278
Address: 1697 MARKET WAY APT 101DELTA, CO 81416
Please provide your order information and a clear explanation of your request when contacting customer service. We will review eligible requests and provide further instructions where appropriate.
Policy Updates
ALTCASANDRAPINKNEY LLC may update this Refund and Returns Policy from time to time to reflect changes in our retail operations, products, or applicable requirements. The current version posted on our website will apply to purchases made under the applicable policy.